FAQ’s

Orders are prepared and dispatched within 1 business day, Monday through Friday. Small and medium sized items typically arrive within 1 to 3 business days after dispatch. Large items such as riding mower, gazebos, pergolas, and swing sets are shipped by freight carrier and typically arrive within 3 to 7 business days depending on your location. Once your order ships you will receive a tracking number by email so you can follow your delivery every step of the way.
If your order has not arrived within 7 days please do not hesitate to reach out to us. 📧 contact@ubaim.com 📞 +1 (406) 225-1465

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Order Status’ section on our website.

We accept all major credit and debit cards including Visa, MasterCard, and PayPal.

Currently, we only ship within the United States.

If you are experiencing any issues browsing our site, checking out, or accessing your account, please contact us and describe the problem. We will look into it and get back to you as quickly as possible. 📧 contact@ubaim.com 📞 +1 (406) 225-1465

If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.

We want every customer to be completely satisfied with their purchase. If something is not right with your order, we are here to sort it out. We accept returns of both defective and non-defective items within 90 days of delivery. Just reach out to us to get started. 📧 contact@ubaim.com 📞 +1 (406) 225-1465 For full details visit our Refund and Returns Policy.

We accept exchanges within 90 days of delivery for both defective and non-defective items. Please contact us first and do not ship anything back without prior approval. Once we review your request we will send you full instructions. 📧 contact@ubaim.com 📞 +1 (406) 225-1465

Yes. You can cancel your order at any time before it ships. Please contact us as soon as possible with your order number and we will stop the order and issue a full refund. If your order has already shipped, our 90-day return policy will apply. For full details visit our Cancellation Policy.

📧 contact@ubaim.com
📞 +1 (406) 225-1465

Yes. We offer free standard shipping on all orders across the contiguous United States. No minimum order required and no hidden delivery fees at checkout.

Yes, and it is completely free. We offer free assembly for all products we sell, whether it is a riding mower, a walk-behind mower, a pergola, a gazebo, or a swing set. We will handle the full setup for you at no extra charge. Just reach out after placing your order to schedule it. For full details visit our Assembly & Installation Policy.

📧 contact@ubaim.com
📞 +1 (406) 225-1465

Yes. Every product includes detailed step by step assembly instructions in the package. If you prefer to do it yourself and get stuck at any point, our team is available to help walk you through it.

It depends on the product. Smaller items like walk-behind mowers typically take 1 to 2 hours. Larger structures like pergolas, gazebos, and swing sets naturally take a bit longer. When you contact us to schedule we will give you a realistic time estimate upfront so you can plan your day accordingly.

Yes. All products sold on ubaim.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product so please check the individual product listing for specific details. For more information visit our Warranty Replacement page.

Depending on the manufacturer, warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. Warranties do not cover damage from misuse, improper installation, unauthorized modifications, or normal wear and tear.

Contact us with your order number, full name, a description of the issue, and photos or videos if applicable. We will work directly with the manufacturer to resolve your claim as quickly as possible.

📧 contact@ubaim.com
📞 +1 (406) 225-1465

Yes. Every product sold on ubaim.com is brand new, unused, and sourced directly from manufacturers or authorized US distributors. We do not sell refurbished, open box, or used items.

We do not currently sell individual replacement parts. However if you need a specific part under warranty we can help facilitate that through the manufacturer. Contact us and we will point you in the right direction.

📧 contact@ubaim.com
📞 +1 (406) 225-1465

Yes. Our website uses SSL encryption to protect your personal and payment information throughout the checkout process. We do not store your card details on our servers. All payments are processed through trusted industry standard payment providers.

Please email us at Contact@ubaim.com with your order number and clear photos of the damaged item. You do not need to return it. We will send you a replacement or issue a full refund, whichever you prefer.

We sincerely apologize for any mistakes. Please email us at Contact@ubaim.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

Still have a question? Our team is here to help with anything, whether it is a product question, an order update, or anything else. Reach out and we will get back to you within 1 business days.